BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
American Fyre Designs–Specific Warranty Terms
For American Fyre Designs products sold through Back Home, warranty coverage applies only to the original purchaser and is valid at the original installation site. Coverage is intended for residential use only. Commercial, rental, or shared-use installations are not covered.
American Fyre Designs warranties cover defects in materials and workmanship under normal residential use. Coverage periods vary by component and include:
• Fire feature body (GFRC): Limited warranty coverage for structural integrity
• Burners, valves, and electrical components: Limited warranty coverage for functional components
Warranty coverage is limited to replacement parts only. Labor, installation, removal, shipping, and service costs are not covered.
Cosmetic changes resulting from normal outdoor exposure — including color variation, surface wear, hairline cracking in GFRC, or texture variation that does not affect performance or structural integrity — are considered normal and are not covered under warranty.
Propane tanks, decorative fire media, and accessories are not covered unless explicitly stated.
Warranty repairs or replacements do not extend or renew the original warranty period.
