BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Manufacturer Warranty — Astria
Astria outdoor fireplaces are backed by a limited manufacturer warranty covering defects in materials and workmanship under normal residential use.
• Limited lifetime warranty on the firebox and heat exchanger
• Limited warranty on burner assemblies and structural components
• Limited warranty on electronic components, ignition systems, and LED lighting (coverage period varies by component)
Warranty coverage applies to the original purchaser only and requires proper installation and operation in accordance with manufacturer guidelines. Labor, installation, removal, or shipping costs are not covered.
Fireplaces sold by Back Home are covered under manufacturer warranties provided by Astria. Coverage periods vary by component. Back Home facilitates warranty claims on behalf of the customer; however, final warranty approval, part determination, and coverage decisions are made by the manufacturer.
