BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
The Astria Polaris Outdoor Gas Fireplace is covered by a Limited Lifetime Warranty from the manufacturer.
Coverage Includes:
• Limited lifetime warranty on the firebox and heat exchanger
• Limited warranty on burner, gas valve, and control components
• Limited warranty on ceramic fiber logs and refractory panels
Warranty Conditions:
• Coverage applies to the original residential purchaser only
• Proper installation and operation according to manufacturer guidelines is required
• Warranty is valid for residential outdoor use only
Outdoor Gas Fireplace Notice (Astria Polaris)
Astria outdoor gas fireplaces include a manufacturer-provided Limited Lifetime Warranty covering the firebox and select components. Warranty coverage excludes batteries, logs damaged by improper handling, cosmetic wear, weather-related damage, improper installation, and labor or service costs. Final warranty determination, replacement approval, and coverage terms are governed by the manufacturer.
