Fire Garden Tempest 20K Lantern

What’s Included

(Based on the selected Tempest Lantern model)

Tempest Lantern Head Assembly

• Tempest Lantern head (20K BTUs)
• Tempered glass enclosure
• Flame diffuser / flare-reducing coupler
• Built-in safety shutoff valve

Ignition (Model Dependent)

Piezo Ignition Model:
Manual ignition system
24V Electronic Ignition Model:
Electronic igniter head assembly
24V Hot Shot™ electronic ignition systemControl module


Fuel Compatibility

• Available in Natural Gas or Liquid Propane (model specific)

What’s NOT Included (Required or Optional Add-Ons)

Required for Installation

• Mounting equipment (post mount, deck mount, wall mount, pillar mount, or ground mount)
• Transformer (required for 24V electronic ignition models)
Single-model transformer OR multi-model transformer depending on installation layout

Not Included

• Installation labor or mounting hardware for structures
  
• Concrete footings or posts
  
• Professional installation services
  

Back Home Notes

• Tempest Lanterns are sold as head assemblies only — mounting equipment must be selected separately based on your installation needs.
• Electronic ignition models require a transformer to operate and will not function without one.
• Units are factory configured; fuel type must be selected at time of purchase.
• Designed for outdoor use and built to perform in wind and varying weather conditions.

Back Home Warranty — Tempest Lantern

At Back Home, we want your outdoor space to feel beautiful, safe, and worry-free. That’s why the Tempest Lantern comes with a warranty package that protects your investment and supports you every step of the way.

Manufacturer’s Limited Warranty Coverage

The Tempest Torch is backed by the manufacturer’s limited warranty through Travis Industries / Fire Garden Outdoors — covering defects in materials and workmanship from the original date of purchase. This warranty applies only to the original purchaser and to products purchased through an authorized dealer.

Coverage Timing

• Initial 90 Days: Parts and labor are covered on eligible components.
• Up to 1 Year: Continued parts and labor coverage for key structural components of the torch.

Warranty applies to core components that fail due to defect, including burners, glass (for breakage from thermal shock), and ignition parts — subject to the manufacturer’s specific terms, exclusions, and limitations.

This warranty does not cover normal wear and tear, discoloration, misuse, improper installation, environmental damage, or damage caused by unauthorized modification.

How Back Home Support Works

To make the warranty process as smooth as possible for you:

1. Contact Back Home Warranty Team First — We’ll help you troubleshoot the issue and gather all the necessary information before filing a claim on your behalf.
2. We Submit to the Manufacturer — Our team handles the warranty submission, communicates with the manufacturer, and keeps you updated on status.
3. Manufacturer Decision & Resolution — If a component qualifies under the limited warranty, the manufacturer will repair or replace it according to their terms.

Why this matters: By working through Back Home, you get dedicated support and faster communication — but you can still work directly with the manufacturer if you prefer.

Important Claim Notes

• Warranty eligibility generally requires a proof of purchase and the product serial number.
• Claims must be submitted through the Back Home warranty form or customer service contact.
• Visible damage from shipping should be reported separately as a freight claim within 48 hours of delivery.

What’s Not Covered

• Damage from improper installation (must be installed by a licensed professional).
• Environmental exposure beyond normal use.
• Cosmetic changes like finish discoloration or scratches.
• Damage caused by misuse or failure to follow the owner’s manual guidelines.

Owner's Manual

24v Owner's Manual

Deck Mount Installation Manual

Pillar Mount Installation Manual

Ground Post Installation Manual

Deck Post Installation Manual

Square Black Post Cover Manual

Wall Mount Installation Manual