BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Manufacturer Warranty Notice (Fire Magic – Echelon Diamond)
Fire Magic products sold by Back Home are covered under the Fire Magic Limited Residential Warranty, which provides component-specific coverage periods:
• Lifetime limited warranty on cast stainless steel burners, stainless steel cooking grids, and stainless steel housings.
• 15-year limited warranty on brass valves, inner liners, manifold assemblies, and backburner assemblies (excluding ignition and electronic parts).
• 5-year limited warranty on flavor grids and infrared burners.
• 3-year limited warranty on side burners and other grill components (excluding ignition and electronic parts).
• 1-year limited warranty on ignition systems (excluding batteries), electronic components (including lights and thermometers), and grill accessories.
Warranty coverage applies only to the original purchaser under normal residential use and proper installation according to manufacturer guidelines. Final determination of coverage and replacement parts is made by the manufacturer.
