BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Manufacturer Warranty Notice (Fire Magic – Electric Grills & Outdoor Kitchen Products)
Fire Magic products sold by Back Home are covered under the Fire Magic Limited Residential Warranty, which provides component-specific coverage:
- 10 year limited warranty on electric grills and their stainless steel cooking grids and housings.
- Lifetime limited warranty on cast stainless steel burners, stainless steel rod cooking grids, and stainless steel housings where applicable.
- 15 year limited warranty on select gas components (e.g., brass valves, manifold assemblies) where applicable.
- 5 year limited warranty on flavor grids and infrared burners where applicable.
- 3 year limited warranty on other Fire Magic components (excluding ignition systems and electronic parts).
- 1 year limited warranty on ignition systems, electronic components (including lights and thermometers), and grill accessories.
Warranty coverage applies only to the original purchaser, under normal residential use and proper installation according to manufacturer guidelines. Final warranty approval, part determination, and coverage decisions are made by the manufacturer.
