BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Manufacturer Warranty (Grand Canyon Gas Logs)
This fire table is covered by the manufacturer’s limited warranty against defects in materials and workmanship under normal residential outdoor use.
- Exterior (Glass Reinforced Concrete): Limited lifetime warranty
- Burner and gas components: Limited warranty (coverage period varies by component)
Warranty coverage applies to the original purchaser only, requires proper installation per manufacturer guidelines, and does not cover labor, installation, removal, or shipping costs
Grand Canyon fire tables feature a manufacturer limited warranty, including lifetime coverage on the concrete exterior and component-specific coverage on burner and gas systems. Warranty coverage applies to residential outdoor use only and requires proper installation in accordance with manufacturer instructions.
