BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Manufacturer Warranty Notice (Majestic / IHP – Outdoor Gas Fireplaces)
Majestic outdoor gas fireplaces sold by Back Home are covered under the Innovative Hearth Products (IHP) Limited Warranty, which provides component-specific coverage as defined by the manufacturer. Coverage typically includes extended protection on the firebox and structural components, with shorter coverage periods on burners, gas controls, ignition systems, and decorative components.
Warranty coverage applies to the original purchaser only, is non-transferable, and requires proper installation and use in accordance with manufacturer guidelines. Vent-free appliances must be installed in approved outdoor applications and maintained according to IHP specifications.
Back Home facilitates warranty claims on behalf of the customer; however, final warranty approval, coverage determination, and replacement part decisions are made by the manufacturer.
