BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Summerset (AMD Direct)
This product is covered under the Summerset / AMD Direct Gold Standard Warranty, which provides component-specific coverage as outlined below:
- Lifetime Warranty on stainless steel construction, including structural components and workmanship
- 3-Year Limited Warranty on electrical and refrigeration components, including:
- Compressor
- LED lighting and switches
- Wiring harnesses
- Power source and internal electrical parts
Warranty coverage applies to the original purchaser only, is non-transferable, and is valid only at the original installation address with proof of purchase. Product registration with the manufacturer is required within 30 days of purchase to activate warranty coverage.
Warranty covers replacement parts only. Labor, installation, removal, shipping, service costs, and cosmetic wear (including discoloration, surface rust, corrosion, or oxidation) are not covered. Warranty does not apply to commercial, rental, or non-residential installations.
Final warranty approval and part determination are made by the manufacturer. Back Home facilitates all warranty claims on behalf of the customer.
