BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Manufacturer Limited Warranty — Paradise Fall Water Feature
The Paradise Fall Self-Contained Water Feature is covered by a manufacturer limited warranty that protects against defects in materials and workmanship under normal residential outdoor use.
- Structural Warranty: Limited warranty on the feature’s body and exterior finishes
- Pump / Mechanical Components: Limited warranty coverage for the integrated pump
- Electrical Components: Limited warranty on electrical parts used in the system
Warranty coverage applies to the original purchaser only and requires proper installation, operation, and maintenance in accordance with manufacturer guidelines. Warranty does not cover damage caused by misuse, improper installation, environmental conditions beyond normal outdoor use, or cosmetic wear.
This product includes manufacturer warranty coverage on structural and mechanical components as defined by the manufacturer’s warranty policy. Warranty applies to the original purchaser and requires proper outdoor installation and maintenance. Back Home facilitates warranty claims on behalf of the customer; however, final warranty approval and part determination are made by the manufacturer.
