BH Warranty
Back Home Warranty Policy
Back Home products are covered by manufacturer warranties that protect against defects in materials and workmanship under normal residential use. While coverage periods vary by product and component, all warranty claims are handled through Back Home in accordance with distributor-level warranty guidelines.
Warranty coverage applies to the original purchaser only, is non-transferable, and covers replacement parts only. Labor, installation, removal, shipping, or service costs are not covered.
What’s Covered
- Defects in materials or workmanship
- Manufacturer-approved replacement parts
- Structural or functional components within the stated warranty period
What’s Not Covered
- Normal wear and tear, cosmetic changes, rust, or fading
- Improper installation, misuse, neglect, or unauthorized modifications
- Damage caused by weather, moisture, fire, or acts of nature
- Freight or shipping damage not reported at delivery
- Labor, installation, or service-related costs
How to File a Warranty Claim
Back Home handles all warranty claims by email.
Please contact support@backhomehq.com with:
- Proof of purchase
- Product model and serial number
- Description of the issue
- Clear photos or video of the defect
Back Home will review the claim and coordinate with the manufacturer if approved.
Limited Manufacturer Coverage
The Cazo Fire Bowl is covered against manufacturing defects that affect functionality under normal residential use. Coverage applies to burner components, ignition systems, and stainless steel parts for a limited period from the date of purchase.
Handcrafted Material Disclaimer
Because this product is handcrafted from GFRC concrete, natural variations in color, texture, and finish are inherent to the material and are not considered defects.
Installation Requirement
Warranty coverage is contingent upon proper installation by a licensed professional in accordance with local building codes and gas regulations. Damage resulting from improper installation or modification is not covered.
Environmental & Maintenance Factors
Exposure to extreme weather conditions, chemicals, hard water, or failure to properly maintain or protect the product may impact appearance and performance and is not covered under warranty.